Contact Customer Support

ACE*COMM's U.S.A. and Canada offices are open from 8:00 a.m. to 5:30 p.m. Monday through Friday, U.S.A. Eastern Standard Time (EST). To request support during or after business hours, please dial the Customer Service Call Numbers listed below. You may send email to our support mailbox at any time, but for emergency support, please call.

Customer Service Calls (Metropolitan D.C. Area)

301 721 HELP
(301 721 4357)

Customer Service Calls (Toll Free U.S.A. and Canada)

1 800 989 5566

Support Renewal

301 721 3142

License Renewal (N*USAGE® Customers)

Renew here

Customer Service Fax Line

301 721 3001

Customer Service International Access

+ 1 301 721 4357 (Tel)
+ 1 301 721 3001 (Fax)

Customer Service email

WebEx Meeting Center (for on-line support sessions)

Meeting Center

ACE*COMM Solutions’ UK and Australian Offices are open from 9:00 a.m. to 5:30 p.m. Monday through Friday, local time. Individual customers are assigned to specific support offices. To request support please e-mail the support mailbox at any time. For urgent support please contact the numbers provided below. Customers with access to extended support levels are issued with a further contact number.

Customer Service Calls:
United Kingdom
Australia


+44 7000 267797
+61 7 5555 5428

Customer Service Fax Line:
United Kingdom
Australia

+44 131 625 8201
+61 7 5574 3336

Customer Service email

WebEx Meeting Center (for on-line support sessions)

Meeting Center

Holiday Schedules

ACE*COMM observes the following holidays at our offices located in the United States and Canada. Our support technicians are on call during these times and can be reached by dialing the service call numbers listed above.

U.S.A. Office - Year 2008 Holidays

Canada Office - Year 2008 Holidays

Tuesday, January 1

Tuesday, January 1

Monday, May 26

Friday, March 21

Friday, July 4

Monday, May 19

Monday, September 1

Tuesday, June 24

Thursday, November 27

Tuesday, July 1

Friday, November 28

Monday, September 1

Thursday, December 25

Monday, October 13

 

Thursday, December 25

ACE*COMM observes the following holidays at our offices located in Australia and the United Kingdom. Support availability during these periods is dependent on agreed service levels.

Australia Office - Year 2008 Holidays

UK Offices - Year 2008 Holidays

Tuesday, January 1

Tuesday, January 1

Monday, January 28

Friday, March 21

Friday, March 21

Monday, March 24

Monday, March 24

Monday, May 5

Friday, April 25

Monday, May 28

Monday, May 5

Monday, August 25

Monday, June 9

Thursday, December 25

Friday, August 29

Friday, December 26

Thursday, December 25

 

Friday, December 26

 
Worldwide Locations
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Questions?

Contact Customer Support: or call ACE*COMM for services and support in your area.